## 1. Introduction

These Terms of Service ("Terms") govern your access to and use of all products, services, and content provided by Quick Fox Education LTD ("we", "us", "our"), a company registered in England and Wales. This includes, but is not limited to, our webinars, online courses, downloadable resources, and one-to-one tutoring sessions (collectively referred to as "Services").

By purchasing, registering for, or accessing any of our Services, you ("the Customer", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services.

These Terms apply to all customers in the United Kingdom and are governed by the laws of England and Wales.

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## 2. About Us

Quick Fox Education LTD is an education company offering a range of learning and assessment services. Our Services are available to students of all ages. Where a customer is under the age of 18, a parent or legal guardian must review and accept these Terms on their behalf and takes responsibility for the minor's use of our Services.

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## 3. Services

Quick Fox Education LTD offers the following Services:

3.1 Webinars

Live and recorded online sessions delivered by our educators on a range of educational topics. Details of each webinar, including date, time, topic, and price, will be made available at the point of purchase.

3.2 Courses and Resources

Pre-recorded video courses, study guides, practice materials, and other downloadable or digital content made available through our platform.

3.3 One-to-One Tutoring

Personalised tutoring sessions delivered online between a student and a qualified tutor. Sessions are booked and conducted in accordance with the additional booking terms presented at the time of purchase.

3.4 Marking and Assessment Services

Written feedback and marking of essays or assignments submitted by participants as part of their purchased package.

We reserve the right to modify, suspend, or discontinue any Service at any time. Where a Service you have purchased is cancelled or materially changed prior to delivery, we will notify you and offer a suitable alternative where possible.

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## 4. Eligibility and Account Registration

4.1 Our Services are available to customers of all ages. However, if you are under the age of 18, your parent or legal guardian must agree to these Terms before you access or purchase any Service.

4.2 By registering for an account or purchasing a Service, you confirm that:

- All information you provide is accurate, complete, and up to date.

- You have the authority to enter into a binding agreement with us (or, if applicable, that a parent or guardian has done so on your behalf).

- You will keep your account credentials secure and not share them with others.

4.3 We reserve the right to refuse access, suspend, or terminate accounts at our sole discretion where we believe these Terms have been violated.

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## 5. Purchasing and Payment

5.1 All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable.

5.2 Payment must be made in full at the time of booking or purchase unless an alternative arrangement is expressly agreed in writing.

5.3 We reserve the right to change the pricing of any Service at any time. Price changes will not affect purchases already completed.

5.4 We accept payment via the methods listed on our website at the time of purchase. It is your responsibility to ensure payment details are accurate and that sufficient funds are available.

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## 6. Refund and Cancellation Policy

6.1 All Sales Are Final

All purchases made through Quick Fox Education LTD are non-refundable. By completing a purchase, you acknowledge and agree that no refunds, partial refunds, or credits will be issued under any circumstances, including but not limited to:

- Change of mind after purchase

- Inability to attend a scheduled webinar or session

- Dissatisfaction with content or outcomes

- Technical difficulties on the participant's end

6.2 Technical Issues

In the rare event of a disruption caused solely by our technical infrastructure — such as a platform outage, or a session that is cancelled without a suitable alternative — we will endeavour to provide access to a recorded version of the session or a rescheduled date at our discretion. This does not constitute an entitlement to a refund.

6.3 Cancellation by Quick Fox Education LTD

We reserve the right to cancel any Service with reasonable notice. In such cases, we will offer a rescheduled date or equivalent alternative. We shall not be held liable for any costs or losses incurred as a result of cancellation.

6.4 Consumer Rights

Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

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## 7. Disclaimer of Predictions and Outcomes

7.1 Any predictions, forecasts, recommendations, grade estimates, or guidance provided during our webinars, courses, or tutoring sessions are offered strictly for educational purposes only.

7.2 Such statements represent the informed opinions of our educators at the time of delivery and are not guarantees of any specific outcome, grade, or result.

7.3 Quick Fox Education LTD accepts no liability for decisions made, or outcomes experienced, based on information presented during our Services.

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## 8. Marking and Assessment Services

8.1 Where marking or essay feedback is included in your purchased package, the following terms apply:

8.2 Turnaround Time

All marking requests will be completed within 3 business days of a valid submission being received. Submissions made outside of business hours will be processed from the next working day.

8.3 Submission Requirements

Submissions must be made via the designated submission portal or by emailing marking@quickfoxeducation.co.uk. Submissions must include your full name, order reference, and the relevant assignment title.

8.4 AI-Generated Content

Quick Fox Education LTD reserves the right to refuse marking of any submission that is reasonably suspected to have been wholly or partially written or generated by artificial intelligence (AI) tools, including but not limited to large language models and text generation software.

- Where a submission is refused on these grounds, no refund, credit, or alternative will be provided.

- The customer will be notified of the refusal in writing.

- Quick Fox Education LTD's determination regarding suspected AI-generated content is final.

8.5 Submitted work must be the original work of the student. Submissions that are found to contain plagiarised content may also be refused at our discretion, with no entitlement to a refund.

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## 9. Intellectual Property

9.1 All materials, content, resources, recordings, slides, notes, and other materials provided as part of our Services ("Content") are the intellectual property of Quick Fox Education LTD or its licensors and are protected by applicable copyright law.

9.2 You are granted a limited, non-transferable, non-exclusive licence to access and use Content for your own personal educational purposes only.

9.3 You must not:

- Copy, reproduce, redistribute, sell, or share our Content with any third party.

- Record webinars or live sessions without our express written permission.

- Use our Content for commercial purposes.

- Remove any copyright or proprietary notices from our materials.

9.4 Any breach of this clause may result in the immediate termination of your access to our Services and may give rise to legal action.

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## 10. Acceptable Use

10.1 By accessing our Services, you agree that you will not:

- Engage in any conduct that is unlawful, harmful, or disruptive to other users or our staff.

- Harass, threaten, or abuse our tutors, educators, or support team.

- Attempt to gain unauthorised access to any part of our platform or systems.

- Use our Services for any fraudulent or deceptive purpose.

- Submit work that is not your own, whether plagiarised from a third party or generated by AI, as detailed in clause 8.

10.2 We reserve the right to suspend or terminate your access to our Services without refund if you are found to be in breach of this clause.

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## 11. Safeguarding and Under-18s

11.1 Quick Fox Education LTD is committed to the safety and wellbeing of all students, particularly those under the age of 18.

11.2 One-to-one tutoring sessions involving under-18s are conducted in accordance with our Safeguarding Policy, which is available on request.

11.3 All tutors working with under-18s hold current and valid DBS (Disclosure and Barring Service) enhanced checks.

11.4 Parents and guardians of under-18 students consent to their child participating in online sessions when accepting these Terms.

11.5 Sessions with under-18s may be subject to additional monitoring and recording for safeguarding purposes, in accordance with our Privacy Policy.

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## 12. Data Protection and Privacy

12.1 Quick Fox Education LTD processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12.2 By using our Services, you consent to the collection and processing of your personal data as described in our Privacy Policy, which is available on our website.

12.3 We will not sell your personal data to third parties. Data may be shared with trusted service providers solely for the purpose of delivering our Services.

12.4 You have the right to access, correct, or request deletion of your personal data at any time by contacting us at privacy@quickfoxeducation.co.uk.

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## 13. Limitation of Liability

13.1 To the fullest extent permitted by applicable law, Quick Fox Education LTD shall not be liable for:

- Any indirect, incidental, or consequential losses arising from your use of our Services.

- Loss of data, revenue, or anticipated results.

- Any outcomes, grades, or academic results following use of our Services.

- Interruptions to Services caused by circumstances beyond our reasonable control, including but not limited to technical failures, internet outages, or force majeure events.

13.2 Our total liability to you in connection with any claim arising from these Terms or your use of our Services shall not exceed the amount paid by you for the relevant Service.

13.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

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## 14. Amendments to These Terms

14.1 Quick Fox Education LTD reserves the right to update or amend these Terms at any time.

14.2 Material changes will be communicated to registered customers via email or by a notice on our website.

14.3 Your continued use of our Services following notification of any changes constitutes your acceptance of the revised Terms.

14.4 The most current version of these Terms will always be available on our website.

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## 15. Complaints

15.1 If you have a complaint about any aspect of our Services, please contact us in the first instance at support@quickfoxeducation.co.uk with the subject line "Formal Complaint".

15.2 We aim to acknowledge all complaints within 2 business days and to resolve them within 14 business days.

15.3 If you remain dissatisfied following our response, you may seek independent resolution through the relevant consumer body or via the courts of England and Wales.

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## 16. Governing Law and Jurisdiction

16.1 These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights you may hold in your region of residence within the United Kingdom.

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## 17. Contact Information

For all enquiries relating to these Terms, please contact:

Quick Fox Education LTD

Email: support@quickfoxeducation.co.uk

Registered in England and Wales

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These Terms of Service were last reviewed and updated in April 2026. Quick Fox Education LTD recommends that all customers retain a copy of these Terms for their records.

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> Legal Notice: These Terms of Service have been drafted for informational purposes and should be reviewed by a qualified solicitor before being formally adopted. Quick Fox Education LTD should ensure these Terms comply with all applicable UK consumer protection legislation, including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR.